It’s hard to learn and grow when you’re the one in charge.
When you’re the boss, people all-too-often look to YOU for the answers to their questions. They all-too-often look to YOU for the questions they should be asking, too. And even when they say they don’t, they also all-too-often rely on YOU to check their work.
Isn’t that right?!
Maybe it’s because they’re trying to be really careful. Maybe it’s because they’re trying to shirk responsibility if things don’t go precisely as planned. Or maybe they just realize that you’re going to change whatever they decide or recommend, anyway, so why bother try to figure it out, beforehand.
Regardless, if this is happening to you, it’s likely that you’re encouraging people to do the exact opposite of what you’re hoping they will.
Stop Reinforcing The Wrong Lessons
This all-too-familiar cycle actively dampens learning. Or said another way, it encourages not learning in favor of upward delegation. Which creates a downward spiral of ‘dumbing down’ for employees and bosses, alike.
- If you don’t know how to do something, ignore it and see if the boss ever follows up with you on it.
- If ignoring it doesn’t work and you’re boss does ask about it, say you’ve been too busy working on more pressing priorities.
- If saying you’re too busy doesn’t work, try ignoring it, again – or better yet, blame someone else for slowing you down.
- And if none of that works, just dump it in your boss’ lap as something too difficult to handle on your own.
So now you, the boss, have to do not just YOUR job, but THEIRS, too.
Sad AND all-too-often true.
Articulating What (And How) To Learn
So how might we reset what (and how) learning takes hold? Here are some thoughts:
- Don’t just assign a task; state the learning opportunity it’s designed to enable – This may seem like an obvious place to start, but never underestimate how UN-obvious it can be.
- Bad: “Call this irate customer.”
- Better: “Call this irate customer and let me know what he wants.”
- Best: “Call this irate customer to find out what he wants while practicing your rapport-building, conflict management, and independent problem-solving skills.”
- Don’t just assign a due date; explain how you’ll use the deliverable you’re requesting – All meaningful work is part of a process, not just a series of isolated to-dos so show how this piece fits into the larger whole.
- Bad: “Get this done.”
- Better: “Get this done by Tuesday at noon.”
- Best: “Get this done by Tuesday at noon so I can use it for my presentation to Senior Management at their 1pm meeting so they can authorize our project.”
- Don’t just accept submitted work; circle back to review it with the person – Share both your positive and constructive feedback to inform the person as to what excellence looks like.
- Bad: [Say nothing.]
- Better: “There were a few parts I had to fix, but you did a nice job overall.”
- Best: “Here’s specifically what I liked about what you did and what, specifically, I’d like to see you improve, moving forward.”
Leaders Learn By Helping Others Learn
Sure, you’re busy. You’re stressed. And there’s far too little time to do far too much. But here’s the math: Let’s say it takes 15 minutes for you to do something, yourself, and 30 minutes to train someone to do it for you. If it’s only a one-time thing, it might not be worth it. But, really, what are the chances that anything you have to do at work is a one-time thing?
Besides, helping others learn not only helps them learn, but it helps you learn, too:
- Knowing, and being able to properly articulate, precisely what you want, and why you want it facilitates learning and higher levels of performance from others AND yourself.
- Knowing, and being able to properly articulate, the difference between ‘good work’ and ‘excellent work’ (and ‘insufficient work’) facilitates learning and higher levels of performance from others AND yourself.
- Knowing, and being able to properly articulate, your vision and priorities facilitates learning and higher levels of performance from others AND yourself.
- Knowing, and being able to properly articulate, what outcomes you specifically want to avoid facilitates learning and higher levels of performance from others AND yourself.
See? You’re already learning, again, aren’t you?!