“How to Make Conflict Far Less Disruptive”

Program Introduction Conflict is inevitable – and prevalent. Studies indicate that 85% of employees spend time dealing with conflict. Managers spend 30-40% of their week managing conflict. How about you? Conflict costs money, inhibits action, and hampers innovation. It saps people’s energy, causes considerable stress and strain, and diminishes company profits. And no one is …

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Managing Older Employees

As a founding member of the Mentors Guild, I help individuals and businesses maximize their performance. Here’s my latest response to a question posed in their Ask an Expert forum: Their Question: My leadership style is casual, friendly and collaborative. One big hurdle — I have to manage a SME (subject matter expert) senior engineer (nearing retirement age) …

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What Makes your Boss Tick?

I’ve talked about the importance of managing UP – the most UNDER-UTILIZED direction in which to lead – for years. To that end, there’s a wonderful assessment from Jill Geisler of The Poynter Institute to help you make it more personal for you. Per Jill, “Your relationship with your boss is built on shared values, goals, …

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Self-Study Materials

Free Leadership Resources to Advance Your Professional Development  Please Make Your Selection to Learn More: The 360° of Directional Leadership Managing UP Effectively Managing Your Boss* – www.ggci.com/publications/managing_your_boss.pdf. www.leadershiptraction.com/?s=managing+up Managing DOWN Being a Better Boss: Shifting your Perspectives – www.ggci.com/publications/better_boss.pdf. Employee Performance Discussions: 10 Important Things a Boss MUST Know How to Say* – Don’t let …

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