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Prodrome Management

Prodrome Management The main water main under my street burst, this week. After calling Public Works (I was the first person to contact them) their trucks and backhoe and workers arrived in literally minutes. All told, it took less than 3 hours to turn off the water, dig the hole, patch the leak, fill the …

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3 Types of Problems To Start Paying More Attention To

Whether you call them ‘opportunities’ or ‘problems’, there are 3 main types: The problems/opportunities you recognize, as such, and do something positive with The problems/opportunities you recognize, as such, but still get the better of you The problems/opportunities you completely don’t see or can’t change I assert that you’ll benefit from all three… but I …

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“Shisa Kanko” for Leaders

Japanese rail workers routinely point at signs as they read them aloud. The practice is called shisa kanko and, according to a study conducted by the Japan Railway Technical Research Institute, it has enabled a MAJOR improvement in occupational safety – as in reducing unforced errors by 85%!!! It works like this: Apparently, merely engaging one’s eyes, …

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Leadership Move #26: Explain the ‘Why?’

Who hasn’t overheard this type of conversation between a boss and employee: Boss: Do this. Employee: Why? Boss: Because I say so. Given this reality, no wonder employee morale and engagement is so often as low as it is! Sure, there are times when a crisis or tight deadline might require extreme employee responsiveness, but …

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Leadership Move #24: Micromanage…YOURSELF!

No one likes to be micromanaged. It implies a lack of trust. And a lack of respect. And a seeming belief that you just can’t get things done on your own. Why would anyone LIKE that?! Many (most?) people, it turns out, don’t. Truth vs. Perception Consider a classic case of micromanaging: Someone gets an …

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Leadership Move #6: Encourage Intelligent Debate

As a leader, the pressure to have all the answers is relentless. But trying to live up to that unrealistic expectation, in real-time, is likely more career-limiting than you realize. The Failings of ‘Boss-as-Expert’ It doesn’t take long to realize that always trying to be ‘the smartest person in the room’ can only lead to …

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