The No-So-Hidden Costs of Conflict

Ever wonder what a simple workplace conflict costs an organization in dollars? How about a more commonly messy one? Let’s do the math. A relatively simple feud between two department managers for three short months – a relatively MINOR, and not atypical, conflict scenario – has almost $300,000 in hidden costs: Even if you disagree with …

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Assessing An Interviewee’s Conflict Management Skills

Being able to effectively handle challenging conversations is an essential leadership skill. But is there a way to assess someone’s conflict competence – or any other leadership competency, for that matter – BEFORE you hire them? Absolutely! Here, as example, are some conversation-starters you can easily add to your upcoming interviews: “People don’t always agree. …

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Empowering Conflict Assessment Debriefings

Thanks to Cinne Noble and Janie Neff, chairs of the International Coach Federation’s Conflict Management Coaching Community of Practice, for allowing me to present “Using the ICF Coaching Competencies to Empower Conflict Assessment Debriefings” as their monthly program, today. Not only did the certified coaches in attendance earn a Continuing Coach Education Unit (CCEU) credit toward their re-certification …

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Know Your Conflict Triggers

Rick recently asked LinkedIn’s Center for Conflict Dynamics Network Group: “I was taught that all you need to know to resolve a conflict is good communication skills. Now, I know better. Is there anything you were taught about conflict resolution that you found out does not work or makes conflict worse?” Here’s how I answered: My basic …

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Become Certified to Administer the Conflict Dynamics Profile-Individual (CDP-I) Self-Assessment

Earlier this year I become certified as a Master Trainer of the Conflict Dynamics Profile-Individual® (CDP-I) self-assessment. As such, the Center for Conflict Dynamics has authorized me to train and certify others to administer the CDP-I – which I can do in-person (for groups) or by phone (for individuals). So I just added a new page to …

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